Submit a Return RequestGo to the Returns page and enter the same email you used for purchase on the page to get a one-time access code.
1. Go to the Returns page:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request Return.
Refund ProcessIf your return request is approved and requires shipping, you will receive an email with shipping instructions within 48 hours, including the return shipping address. After the product is successfully returned, we will inspect the items, and you will receive a refund within 2 - 3 days.
For our detailed return/refund policy, visit our Refund policy page.